TPA Patient Guidelines For Admission

TPA department timings: 9.00 am to 9.00 pm.
Non-functional days: Sunday
Patient or patient attendant is requested to submit the documents required for admission as mentioned in section 5 (to be linked with section 5).
Patient / patient attendant is requested to collect the pre-authorization form from the Billing Department and get the form duly signed.
The completely filled and signed pre-authorization form should be submitted to Billing Department. which will be mailed to the respective TPA.
Once the hospital has submitted the duly completed pre-authorization form. Patient / patient attendant is requested to contact customer care for timely approval by TPA for admission of patient.
Security deposit of Rs. 5,000/- per lac of total bill (balance amount will be refunded once claims are settled with TPA).
Patient / patient attendant will be timely informed with respect to the current bill status of patient. And if required an informed request for bill enhancement will be sent to respective TPA.
Patient / patient attendant is requested not to collect the bill from Medical store for any medical / consumable purchased.
Patient / patient attendant is requested to ensure to collect / return medicines before the final bill is made.
Patient / patient attendant is requested to collect file after patient discharge.
In case, the TPA deny / reject the claim partly or fully then patient / patient attendant is required to pay the difference or the entire bill during discharge paid and settled at the time of patient discharge.
Non-medical expenses and difference amount should be
Patient / patient attendant is requested to provide their EMAIL ID mandatorily for future correspondence.
Kindly contact Billing department before discharge.