Q1. What are the hospital’s visiting hours?

A1. Visiting hours are from 10.00am to 12 Noon & 4pm to 6pm, but ICU/NICU visits may have restricted timings. Please check with reception.

 

Q2. Where is the hospital located, and how can I get there?

A2. We are located at "Shree Kkasturi Medicare Pvt. Ltd." Hospital, Harshniketan, Gaondevi Road, Behind Navrang Hotel, Bhayander West. Dist Thane-401101. You can find us on Google Maps or contact us for directions.

 

Q3. What are the hospital’s contact numbers for inquiries?

A3. You can reach us at [insert phone number(s)] for general inquiries, appointments, and emergencies.

 

Q4. Is parking available at the hospital?

A4. Two wheeler  parking is available at the back of the hospital. Please follow parking instructions provided by security staff.Four wheelers need to be parked outside the hospital premises.Parking is at own risk & hospital is not responsible for any loss or damage to vehicle

 

Q5. Do you offer telemedicine or online consultations?

A5. Yes, we offer telemedicine services. You can book an online consultation via our website or app.

 

Q6. How do I schedule an appointment with a doctor?

A6. Appointments can be booked online, via phone, or in person at the reception.

 

Q7. What documents do I need to bring for admission?

A7. Please bring your Photo ID, insurance details, and previous medical records (if any).

 

Q8. How can I reschedule or cancel an appointment?

A8. To reschedule or cancel, call us at [insert number] or manage your appointment through our online portal.

 

Q9. What is the process for emergency admissions?

A9. For emergencies, visit our 24/7 Casualty department. No appointment is needed.

 

Q10. Is a referral required for admission?

A10. Referrals are not mandatory but may be required for specific treatments or insurance claims.

 

Q11. What payment methods are accepted?A

A11. We accept cash, credit/debit cards, UPI (Gpay, PayTM), and NEFT. We do not accept Cheques

 

Q12. Is the hospital empaneled with insurance companies for cashless treatment?

A12. Yes, we are empanelled with most TPAs and insurance providers for cashless hospitalisation.

 

Q13. What is the process for billing and discharge?

A13. Bills are handed over before discharge, and payment must be cleared before leaving. Discharge summaries will be provided.

 

Q14. Can I receive a detailed bill for my treatment?

A14. Yes, detailed bills are provided upon request at the time of discharge.

 

Q15. How do I apply for a refund or claim an insurance reimbursement?

A15. Refunds are processed via NEFT. For insurance claims, submit necessary documents to the billing department.

 

Q16. What services and specialties does the hospital offer?

A16. We offer a wide range of specialties, including ICU, NICU, Dialysis, Pediatrics, Orthopedics, Maternity, and Diagnostics.

 

Q17. Does the hospital offer 24/7 emergency services?

A17. Yes, we provide 24/7 emergency and trauma care services. No appointment is needed. On arrival  Triage is done  by our medical team in the Casualty followed by registration and treatment as per protocol.

 

Q18. Are diagnostic services available in-house?

A18. Yes, we have in-house Pathology, X-ray, USG, 2D Echo,EEG, PFT and other diagnostic facilities.

 

Q19. Does the hospital have an ICU, NICU, or Dialysis Centre?

A19. Yes, we have a fully equipped ICU, NICU, and an 8-bed Dialysis Center.

 

Q20. Do you have a senior care division or long-term care facilities?

A20. Yes, our KASTURI - CARE FOR SENIORS offers specialised care for the elderly. To know more visit link https://docs.google.com/document/d/1O3Q5W50JCiy_-xIjWc6PqnU6i1Ap3lio89VdlYECV54/edit?usp=sharing  

 

Q21. What types of rooms are available (general, private, deluxe)?

A21. We offer General, Private, and Deluxe rooms, along with ICU and NICU beds.

 

Q22. Is Wi-Fi available for patients and visitors?

A22. Yes, free Wi-Fi is available throughout the hospital for patients and their families.

 

 

Q23. Does the hospital provide food services for patients?

A23. Yes, nutritious meals are provided for patients based on their dietary requirements.Outside Food: Allowed, but the hospital provides pure vegetarian meals advised  by dieticians.

 

Q24. What facilities are available for patient attendants?

A24. We provide a waiting area, lounge, and cafeteria for attendants. Accommodation can be arranged on request.

 

Q25. Does the hospital offer ambulance services?

A25. Yes, we have 24/7 ambulance services available for emergencies and patient transfers. Free simple ambulance pickup facility available for all admissions. However if Cardiac Ambulance is outsourced and chargeable.

 

Q26. What are my rights as a patient?

A26. You have the right to informed consent, privacy, and respectful care. Detailed rights are listed in the Patient Rights section.

 

Q27. What are my responsibilities as a patient or caregiver?

A27. Patients should follow treatment plans, respect hospital policies, and ensure accurate information is provided.

 

Q28. Can I request my medical records?

A28. Yes, you can request your medical records from the medical records department with a signed consent form.

 

Q29. How does the hospital ensure patient privacy?

A29..We value your privacy and are committed to protecting your personal information. We follow strict privacy protocols to protect your personal and medical information you provided.

 

Q30. What is the discharge process?

A30.Discharge is authorised by the doctor based on medical evaluation.Once your doctor approves discharge, the billing will be finalised by reception and handed over to the patient .Thereafter nurses do the discharge formalities and you will receive a discharge summary and instructions.Post-Discharge reports can be collected from the OPD report Reception Counter from 8am to 8pm.

 

Q31. How do I schedule a follow-up visit?

A31. You can schedule a follow-up through our reception desk or via our online appointment system.

 

Q32. What support services are available Post-Discharge?

A32. We offer follow-up care, home health services, and telemedicine consultations as needed.

 

Q33. Does hospital allow Outside Medicines/Consumables

A33. Not  Allowed except in a few Cases  with management permission.

 

Q34. What are the hospital’s infection control measures?

A35. We follow strict hygiene and sanitation protocols, including regular disinfection and PPE usage.

 

Q35. What preventive health check-up packages are available?

A36. We offer packages for diabetes, heart health, women’s health, and more. Check our Health Packages section for details.

 

Q36. Can I book a health package online?

A37. Yes, health packages can be booked online or by calling our customer service desk.

 

Q37. Are yearly healthcare packages available for chronic conditions like Diabetes, Hypertension, etc.?

A38. Yes, we offer yearly packages tailored to manage chronic conditions like Diabetes, Asthma,Hypertension,CKD etc.

 

Q38. What should I do in case of a medical emergency?

A39. Visit our 24/7 Emergency Department or call our ambulance service at [insert emergency number].

 

Q39. Who can I contact for feedback or complaints?

A40. For feedback or complaints, please reach out to our Patient Relations team at reception or on mail reception@kasturihospital.com

 

Q40. Does the hospital offer home care services?

A41. Yes, we provide home care services, including nursing care, physiotherapy, and post-operative care.Please go through  Kkasturi@Home: Hospital Care at Your Home